Shipping Policy – Baked Bags Australia

Baked Bags Shipping Policy

At Baked Bags Australia, we are committed to providing you with a smooth and reliable shipping experience. Our products are shipped within 2-4 business days from the date of purchase. Orders are processed over the weekend, but not on major public holidays. Please allow 4-10 business days for your order to arrive, depending on the shipping method you choose at checkout.

Some orders get processed and shipped within 1 hour of the order being placed. Once orders are processed, we can no longer cancel or update them. Please double-check your order details before completing your purchase.

Baked Bags Australia ships to most parts of Australia at a flat rate. We currently do not offer international shipping.

Choosing “Rush Order” at checkout will ensure your product is shipped within 24 business hours (Monday-Friday).

Shipping Protection

Package Protection Claims: If you purchased package protection with your order and your package has been lost or damaged during transit, please submit a claim through our support email. While you can submit a claim without the purchase of shipping protection, those who purchase protection will receive priority and a higher chance of receiving a replacement shipment. Each claim is evaluated on a case-by-case basis by our support team.

What We Deem as Lost:

If tracking shows “Delivered” but you haven’t received it, we ask you to allow up to 5 working days. Couriers sometimes mark parcels as delivered early, deliver to neighbours, or leave them in a secure place.

If tracking hasn’t updated for a set time (depending on the courier) and you are more than 50% past our normal delivery target from when we shipped, we may classify your parcel as “lost.”

In cases of delays caused by courier network congestion, we may reserve the right to classify a shipment as “delayed” rather than “lost.”

Each case is reviewed by our team. If your parcel is deemed lost, we will initiate an investigation and follow up with whether you are eligible for a replacement or other action.

What We Deem as Damaged:

  • Packaging arrived damaged in transit (requires photo evidence)

  • Some of your order is missing due to the box or packet opening in transit (requires photo evidence)

Please contact us immediately if your items have arrived damaged or something is missing. You must submit photographic evidence of tampered items.

What We Do Not Cover:

  • Missing parcels or redelivery fees due to incorrect address information provided by you

  • Delays in transit

  • Orders marked as unfulfilled or unshipped. This may be due to inventory issues or dispatch delays

  • If you requested items to be left outside your property and they go missing – this waives the right to any claim as per carrier terms and conditions

How to Submit Your Claim:

If your parcel is lost or damaged, please contact us at info@bakedbagsaustralia.com from the email address you used to place your order. A member of our customer service team will assist you within 1 working day.

What to include in your claim:

  • Subject line: CLAIM for order #12345

  • Description of your issue

  • Photo evidence of damage

We will continue to track your parcel and, should it appear, we request it be sent back to us at our expense.

By selecting shipping protection, you agree to these terms.

We ask that you do not get in touch with us regarding a missing parcel until the allotted time has passed for it to be deemed as lost.

This is our in-house protection policy. Shipping protection is non-refundable.

Our Policy for Unprotected Parcels:

We will follow the claims policy with your selected courier to either locate your parcel or deem it as lost. This may take 1-2 weeks and is at the discretion of the courier.

If your parcel has a GPS location or photographic evidence that it has been delivered to your property, is with a neighbour, or at a secure location, we are not responsible for a refund or replacement.

Legal Information

Our products are legal under Australian federal law. However, it is your responsibility to determine whether these products can be lawfully shipped to and possessed in your state or territory. We make no representations regarding the legality of these products at the state or local level and disclaim any liability arising from your purchase in a restricted area.

We do not ship to the following regions where restrictions apply. Please check your local laws before placing an order.

We only ship some of our products per state and territory guidelines. If you are unsure whether your location is eligible, please contact us before placing your order.

Shipping Protection Policy

We offer optional Shipping Protection at checkout to ensure your order is covered in the event of loss, theft, or damage during transit.

When Shipping Protection is selected, your package is eligible for replacement if it is:

  • Lost in transit

  • Damaged during shipping

If your protected order experiences any of the above, please contact us within 7 days of the delivery date (or last tracking update) at info@bakedbagsaustralia.com with your order number and any relevant photos or documentation. Once verified, we will promptly open a case to determine if you are eligible for a replacement shipment. If the delivery issue persists and you are unable to receive Australia Post shipments to your location, we will not reship at a separate time.

If Shipping Protection is not selected at checkout, we are NOT responsible for lost or damaged packages once they have been shipped and marked delivered by the carrier. We will NOT provide a refund or replacement.

Please note:

  • Shipping Protection is non-refundable once the order has shipped

  • Claims may require verification before approval

  • We reserve the right to deny claims that appear fraudulent or outside policy terms

Contact Us

For any shipping-related questions or to submit a claim, please contact us:

info@bakedbagsaustralia.com

Service Hours: Monday – Friday, 09:00 – 18:00 AEST

Response Time: Within 1 working day

Baked Bags Australia – Quality, trust, and discretion.